Privacy Policy for Cherub London Trichology Clinic

At Cherub London Trichology Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, products, and services.

By using our website or engaging with our services, you agree to the collection and use of your personal information in accordance with this policy. Please read it carefully.

1. Information We Collect

We may collect the following types of personal information when you use our website or engage with our services:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, and other details necessary for service provision.

• Health and Medical Information: Information regarding your hair and scalp condition, as provided during consultations or treatments.

• Payment Information: Credit card or payment details for purchasing products or services.

• Website Usage Information: IP address, browser type, device details, and browsing activity through cookies or other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services, including consultations, treatments, and follow-ups.

• To process and fulfill your orders for products and services.

• To communicate with you, respond to inquiries, and send appointment reminders or updates.

• To improve our website and services by analyzing usage patterns.

• To ensure the security of our website and prevent fraudulent activities.

• To send marketing communications, promotional offers, and updates if you have opted in to receive such information.

3. How We Protect Your Information

We take your privacy seriously and implement appropriate technical, organizational, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology and secure payment gateways to safeguard your data during transactions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist with the operation of our business (e.g., payment processors, delivery services, IT support). These providers are obligated to protect your data and use it solely for the purpose of providing services to us.

• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government investigation).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather information about website activity. Cookies help us remember your preferences, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect some functionality of the website.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request correction of inaccurate or incomplete personal data.

• Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.

• Opt-Out: You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at info@cherub-london.com.

7. Retention of Your Information

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal data.

9. Changes to This Privacy Policy

Cherub London Trichology Clinic reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend that you review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: info@cherub-london.com

Thank you for trusting Cherub London Trichology Clinic with your personal information. We are committed to safeguarding your privacy.