Cherub London Return Policy

At Cherub London, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your products, we offer a return and refund policy under the following conditions:

1. Eligibility for Returns

   • Returns must be made within 14 days of receiving your order.

   • Products must be in unopened, unused condition with all packaging intact. We cannot accept returns on used or opened products for health and safety reasons.

   • Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

   • Items marked as "Final Sale" or "Non-returnable" cannot be returned or refunded.

   • Gift cards are non-refundable.

3. Return Process

   • To initiate a return, please contact our customer service team at [customer service email/phone number], providing your order details.

   • Once your return request is approved, you will receive instructions on how to return your items.

   • Please ensure that the returned items are securely packaged. Customers are responsible for return shipping costs, unless the product is defective or incorrect.

4. Refunds

   • Once your return is received and inspected, we will process your refund within 7-10 business days to the original payment method.

   • Shipping fees are non-refundable.

5. Exchanges

   • We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

6. Damaged or Incorrect Items

   • If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Thank you for shopping with Cherub London! If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.